Terms & Conditions

Thank you for visiting our online shop. iWiz Enterprise (the “Shop”) will sell products on the Shop’s website (www.iWizonline.com) by accepting online orders from online users (the “Visitor” or “Customer”) and, upon receiving payment of the purchase price, will deliver purchased products to the Recipient’s address provided by the Visitor (the “Service”). The following terms and conditions govern the use of the Shop and its Services (the “Terms”). Any Visitor who wishes to place orders with the Shop is asked to carefully read and accept the Terms beforehand.

ARTICLE 1 PERSONAL INFORMATION

The Shop respects the Visitor’s privacy. The Shop may use a Visitor’s personal information, as defined in Brunei’s Laws on the Protection of Personal Information, that distinguishes and identifies the Visitor (the “Personal Information”) and transaction information (including the Visitor’s purchasing history information) obtained through the Service for the purpose of providing the Service. Unless otherwise permitted by law, the Shop will not disclose or furnish any Personal Information or transaction information to third parties without the prior consent of the Visitor. For more information, please see the Shop’s Privacy Policy.

ARTICLE 2 SHOPPING CART

1. Visitor to our Shop will be given a temporary shopping cart (the “Visitor’s Cart”). This allows the Visitor to temporarily store products the Visitor wishes to purchase in the Visitor’s Cart. If the Visitor leaves the Shop, the contents of the Visitor’s Cart will be emptied.

2. Visitor can make purchases by entering and submitting the required information to the Shop (the “Account”). All details should be accurate. iWiz Enterprise is not responsible for purchases NOT received due to visitor’s input of inaccurate details.

ARTICLE 3 CHARACTERISTICS OF PRODUCTS

Products sold in the Shop are electronics imported from Japan, Singapore, Malaysia, Taiwan, Korea and others and may not conform to the standard in Brunei.

ARTICLE 4 RETAIL PRICES AND OTHER COSTS

1. The retail price and other costs for each product are shown in Brunei dollars (B$). The retail price for each product is the price that the Customer is obligated to pay when the Customer sends the Shop a purchase order (the “Order”). The final purchase price, which includes delivery or shipping costs, is displayed in the shopping cart after the Customer clicks “Checkout”.

ARTICLE 5 ORDER PLACEMENT METHOD

1. Prior to placing an Order for a product, the Customer will be required to enter certain required information on the Shop’s designated web pages and submit such information over the Internet to the Shop. Orders may be placed 24 hours a day.

2. As part of the process of placing an Order, the Customer will be required to confirm the Order on the Shop’s order confirmation webpage (the “Confirmation Page”). On the Confirmation Page the Customer will be asked to review and confirm the Customer’s name, delivery address, shipping method, billing address, payment method, product details and price. The Customer will be able to correct any mistakes or edit choices on the Confirmation Page prior to clicking the “Make Purchase” button. Once the Customer clicks the “Make Purchase” button the Order is transmitted to the Shop, which creates a binding offer by the Customer to purchase the product (the “Make Purchase”).

ARTICLE 6 SALE AND PURCHASE CONTRACT

The sale and purchase contract between the Customer and the Shop (the “Contract”) becomes effective when the Customer receives the Order Acceptance E-mail (defined in the Article 7 below).

ARTICLE 7 ORDER ACCEPTANCE E-MAIL

1. After receiving the Order, the Shop will automatically send an order acceptance e-mail (the “Order Acceptance E-mail”) to the Customer. The Order Acceptance E-mail constitutes an acceptance of the Customer’s offer to purchase the product, described in Article 5, Clause 2 above, by the Shop and thereby constitutes the formation of the Contract.

2. If the Customer does not receive an Order Acceptance E-mail within 48 hours after placing an Order, the Order may not have been received by the Shop. In this case, the Shop requests that the Customer resubmit the Order. To resubmit the Order the Customer should make a purchase from start all over again.

ARTICLE 8 CHANGES AND CANCELLATIONS

The Shop will contact the Customer by telephone or e-mail to inform or confirm the Order status if the product cannot be delivered at all or cannot be delivered for a long period of time. This may happen in rare occasions because the product is no longer available, out of stock or if errors are found in the Order Acceptance E-mail. If the product cannot be delivered at all, the Shop and the Customer agree that the Contract will be rescinded and the Customer will receive a full refund of the purchase price, including any associated shipping costs or other costs.

In case of a product being out of stock for a long period of time, the Shop and the Customer may agree upon a delivery that is as close as possible to the originally scheduled delivery date or, both the Customer and the Shop may agree to rescind the Contract. Where the Contract is rescinded, the full refund of the purchase price, including any associated shipping or other costs, will be refunded to the Customer without any penalty. A short delay in delivery shall, however, not entitle the Customer to rescind the Contract.

ARTICLE 9 PAYMENT AND DUE DATES

The Customer may choose one of the following payment methods (where offered):

1. Credit Card

a. The Shop accepts VISA and MASTERCARD and any other cards accepted by the Shop’s payment provider.

b. The terms and conditions of WorldPay company, which are available on its website, will apply to all credit card payments made by the Customer.

2. PayPal

The terms and conditions of PayPal, which are available on its website, will apply to all PayPal payments made by the Customer.

3. Bank/Wire Transfer

a. After receiving the Order Acceptance E-Mail, the Customer is required to transfer the total amount of the purchase price, including shipping costs and other handling charges, to the Shop’s bank account, details of which are given in the Order Acceptance E-Mail.

b. Payment shall be made by bank/wire transfer. All outgoing bank/wire transfer charges that may be assessed by the Customer’s bank, if any, shall be borne by the Customer. All incoming bank/wire transfer charges that may be assessed by the Shop’s bank, if any, will be borne by the Shop.

4. The Shop confirms the Customer’s payment by e-mail to the Customer (Payment Confirmation E-Mail) immediately after receipt of the funds.

ARTICLE 10 DELIVERY

1. Orders will be processed after receipt of payment. With the exception of products in the Shop’s stock, the Shop buys items specifically for each Order.

2. The Shop sends the products to the delivery address provided by the Customer. However, the Shop is not responsible for any damage or loss of the product after the Shop has delivered the product to the shipping company appointed by the Shop.

3. Several products ordered in a single Order are generally delivered in one shipment.

4. The Shop typically delivers the product within 7 business days from the day the Shop has received the payment, unless stated differently in the article description. Delivery times will also vary depending on the destination and national holidays (e.g., year-end/new-year, etc.).

5. The Shop undertakes its best efforts to keep within the stated delivery time, but the Shop asks for the Customer’s understanding in unpredictable circumstances including, but not limited to, prolonged deliveries due to manufacturer’s production problems, natural disasters or information systems problems (e.g., bank transfer delays) and the Shop shall not be responsible for any such delay of the delivery. The Shop will notify the Customer immediately when the Shop becomes aware of such problems.

ARTICLE 11 TRANSFER OF TITLE

Ownership of the products transfers from the Shop to the Customer on the condition that and at the time the Shop receives full payment.

ARTICLE 12 RETURNS AND EXCHANGES

1. The Customer must carefully inspect the product as soon as it is delivered to the Customer and notify the Shop immediately if the Customer notices any problems with the product, such as damage or delivery of a different product.

2. If the product delivered is different from the product the Customer ordered, or the product is defective, the Customer may return such product, subject to the following conditions, by calling or sending an e-mail to the Shop and stating the reason for such return within seven days after receipt of the product. However, the product can only be exchanged for another product at the same value amount and not for cash.

3. If the Customer wishes to return the product because the product is defective, is not the product the Customer ordered, or is spoiled or damaged, or has any problems which are attributable to the Shop, the Shop will bear the original shipping costs and/or any return shipping costs.

4. All returns must be packed correctly to be accepted.

5. Returnable products must be returned within eight days from the date on which the Customer informed the Shop of the Customer’s intention to and reason for the return.

6. Notwithstanding the foregoing, the Customer may not exchange the product in following circumstances:

a. When the Customer contacts the Shop on or after the eighth day after the delivery.

b. When the product tags, price tags, labels, etc. have been removed from the product.

c. When the product has been used, damaged, broken or changed by the Customer or the product package has been opened or the product package has been damaged, broken or destroyed.

d. Customized and sanitary products are generally excluded from return.

ARTICLE 13 REFUND FOR RETURNED PRODUCT

If the Customer is entitled to a refund, the refund may be paid by one of the following methods:

1. If the payment was made by credit card or PayPal, the payment shall be refunded to the Customer by the Shop’s payment provider or by PayPal, as the case may be, in accordance with their respective terms and conditions.

2. If the payment was made by bank/wire transfer, the payment shall be refunded to the Customer by the Shop by bank/wire transfer.

ARTICLE 14 LIABILITY

The Shop is not liable for any losses, damages, costs, or expenses incurred by the Customer or any third party resulting, whether directly or indirectly, from the use of the product unless otherwise stipulated in the Terms or such damages are attributable to the Shop.

ARTICLE 15 MISCELLANEOUS

1. Actual product colors may differ slightly from their appearance on the computer screen.

2. If a Customer’s Order data is lost due to the malfunction of equipment related to the Service or of internet transmission circuits, the Shop may unconditionally and immediately terminate the Contract without any notice to the Customer.

3. System malfunctions may sometimes prevent or delay e-mails from Customers to the Shop. The Shop is not liable for any losses, damages, costs, or expenses incurred by the Customer arising out of, whether directly or indirectly, any non-delivery or delay in delivery of the Customer’s e-mail.

4. The Terms may be changed without notice to the Customer. The Customer is responsible for confirming such changes if they are available on the Shop’s website. However, if a product is ordered before such change in Terms is made available on the Shop’s website, the former terms and conditions will apply.

5. The governing law of these Terms and any contract formed under these Terms is the law of Brunei, excluding its choice of law rules.

6. By providing an international shipping address the Customer is becoming the importer of the products to the foreign country, and as such the Customer must be aware of all applicable laws and import duties specific to the country of import. The Shop is not responsible for the compliance with foreign law.